Terms and Conditions

These terms, conditions and any associated information contained within our electronic web site or any other brochure or other document may form or be part of a contract between you, the client, and us, the service provider. However, no contract shall exist until a signed booking form has been received with deposit or full payment, as applicable, and a confirmation invoice issued by us.

1. Deposits

Please check for availability and prices before booking. We require a nonrefundable £150 deposit per person or 30% of the total booking value, whichever the greater. We require the payment within 5 days of the provisional booking in order to secure your reservation. If your deposit payment is not received within these 5 days then the holiday may be offered to other interested parties. Upon receiving your deposit and your signed booking form, we will send confirmation of your reservation, a booking reference and information about your holiday. In the case of parties or groups comprising more than one individual, the client who signs the booking form will be liable for all persons in the party, both in terms of payments and ensuring compliance with these terms and conditions. In the case of individual bookings the signer is responsible. If the booking date is less than 60 days before the holiday then the full payment is required at the time of booking.

2. Payments:

Full payment must be received no later than 60 days prior to your arrival. If full payment is not received by the due date, the booking may be treated as a cancellation and any deposit paid may be forfeited. Bookings made within 60 days of your arrival date must be paid in full at the time of booking.

3. Amendments by the Client:

If you wish to change any details of your booking you must inform us as soon as possible and confirm the details in writing (an acknowledged e-mail is sufficient). If we are able to accept the change* we will charge an amendment fee of £25 per person for each booking change. However, any changes made within 60 days of arrival may be treated as a cancellation and cancellation charges will apply as shown. If the change is to increase the number of persons booked no amendment fee or cancellation charge will apply. A change of name for arrangements exactly as booked does not constitute an amendment. *We cannot guarantee that it will be possible to change dates within six weeks of your arrival, in which case the
below listed schedule of charges may apply. We will however make every effort to accommodate your changes.

4. Cancellation by the Client:

Cancellation shall take effect only when we receive written notification from the person signing the booking form. In all cases of cancellation the deposit and any amendment charges will be forfeited. The following cancellation fees, expressed as a percentage of the total accommodation costs, will become immediately payable to us. If a member of your party wishes to cancel, this may mean that the chalet becomes under occupied and result in the other members having to pay any applicable supplements to retain the booking. It is a condition of booking that a Booking Form will be signed by the group leader confirming that cancellation insurance has been put in place at the time of booking, and returned to our office.

Notification given

Cancellation charge

More than 60 days


Within 60 days


Within 36 days


Within 28 days


Within 14 days


5. Alterations by Les Carroz Chalets:

Arrangements for holidays are made many months in advance, and changes can occur. We reserve the right to alter our details before and after any booking has been confirmed. Most of these changes are minor and in all cases we will advise you at the earliest possible date. If a significant change becomes necessary you will have the choice of accepting the change in arrangements or cancelling your holiday and receiving a prompt and full refund. However, we cannot be liable for other costs that you may have incurred in relation to your holiday.

6. Limit of liability:

We regret that we cannot accept liability or offer any compensation if we are forced to cancel, curtail or in any way change your holiday or if the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to ‘force majeure’. Such circumstances shall include, but are not limited to, war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, technical problems with transport, adverse weather conditions and similar events beyond our control.

7. Client Liability:

We and our employees shall be entitled to recover from the client the cost (estimated if not precisely known) of any damage caused by the client. The client undertakes to behave in such a manner as to not cause distress, damage, danger or injury to other clients or employees and to behave in such a manner so as not to spoil the enjoyment of other guests. The stay of any client in breach of this clause shall be terminated forthwith and we shall have no further contractual obligations towards him. As such, the breach of this clause by any one client may cause us to demand immediate vacating of the accommodation by every client on the booking form.

8. Les Carroz Chalets Liability:

We accept responsibility for ensuring that the accommodation you book with us is supplied as described and that the services offered reach a reasonable standard. In the case of loss and /or damage to personal possessions (including money), we have no liability as you are assumed to have taken out the appropriate insurance cover before travelling. We carry appropriate liability insurance for the operation of our business.

9. Arrival and Departure:

In general, rooms are available from 16:00 hours on the day of your arrival. We ask that all rooms be vacated by 10:00 hours on the day of your departure. For earlier arrivals, or later departures, we can provide a storage location for your luggage.

10. Accuracy:

The information published either electronically or within any brochure or document, is correct to the best of our knowledge at the time it was published. Chalet plans and resort maps should only be used as an indication of layout. 
Furniture and room arrangements are subject to change. Similarly Lift Pass prices and Ski Hire prices are provided to us by third parties and are subject to changes beyond our control.

11. Complaints:

Should a problem arise during your holiday please inform a member of staff as soon as possible. We will make every effort to amend the problem. We are sorry that any complaint made after your departure will usually be difficult or impossible to rectify.

12. Exclusions;

Your holiday price does not include:

1. Holiday insurance;
2. Transfers to and from airports;
3. The cost of flights and other travel arrangements;
4. Lift pass, equipment hire and ski lessons;
5. Room supplement for reduced occupancy;
6. The handling fee, if payment for your holiday is by credit card;
7. Banking charges associated with making payments for a Les Carroz Chalets reservation.

13. Passports:

It is your responsibility to ensure that you are in possession of all necessary travel and health documents prior to departure from your home country. All costs incurred in obtaining such documentation must be paid by you. We regret we will not accept any liability if you are refused entry onto any transport or into any country due to the failure on your part to carry correct documentation. If you or any member of your party is not a British citizen, or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the
country (ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines surcharges or other financial penalty being imposed on Les Carroz Chalets, you will be responsible for reimbursing us accordingly.

14. Non-smoking chalet:

For the comfort of all our guests and for safety reasons Les Carroz Chalets run non-smoking chalets. There is a covered area outside the chalets for those who wish to smoke. Any breach of this clause shall be regarded as a material breach and may result in the client being removed from the chalet.

15. Insurance:

It is a condition of booking that all clients have holiday cancellation insurance and insurance to cover ski and snow sports. We will not be responsible for meeting any sums which should have been covered by insurance in the case of repatriation or medical expenses incurred by you. You will further be responsible for paying to and indemnifying us for such expenses that we occur on your behalf. Failure to notify us of your insurance details 28 days prior to your holiday will be deemed to be a cancellation on your part and the relevant cancellation charges shall apply.